If this product or any part of the product fails due to a defect in materials or workmanship within 25 years from the date after purchase or finish defects within five (5) years from the date after purchase, Master Lock Company LLC (“Master Lock”) will repair or replace the product or part free of charge. Simply contact Master Lock at www.masterlock.com or 1.800.464.2088 for instructions on obtaining repair or replacement. Canadian customers please call 1.800.227.9599. Return of the defective product or part at the customer's expense, along with proof of purchase, may be required. This limited warranty applies only to defects in materials and workmanship, and does not cover products which have been abused, altered, damaged, misused, cut or excessively worn. THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT ONLY TO THE ORIGINAL CONSUMER PURCHASER. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of five (5) years from the date after purchase. This limited warranty does not cover labor for removing, reinstalling or refinishing the Product or part, or other materials removed, reinstalled or refinished in order to repair or replace the Product or part. TO THE EXTENT PERMITTED BY LAW, MASTER LOCK COMPANY DISCLAIMS ALL OTHER IMPLIED OR EXPRESS WARRANTIES INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW. Click here for a copy of the warranty.

Your satisfaction is guaranteed. If you have trouble using your purchase, please call us at 317-783-3861 or email us, and we’ll be happy to help. Unless otherwise specified in the product description, all products are new and have been factory inspected prior to shipment to you. We allow up to 15 days to return your item from the date it was received. To get a full refund, the item must be in its original packaging with all included accessories, and we must be able to resell the item as new.

To return a product, please call us at (317) 783-3861 and let us know. Freight charges for returns for other than defective merchandise or for Bob’s Master Safe and Lock errors are the responsibility of the customer. If the merchandise is defective or we have made an error, we will make it right. We will gladly pick up the item and either issue a refund to you or ship a replacement to you at our expense. Please note that in all cases, we ask that you pack the item securely for the return shipment to our warehouse.

If you wish to cancel an order you must contact us as soon as possible, since most orders leave our warehouse within 24 hours. If you decide to cancel an order after it has shipped you will have to wait for the order to arrive and return the item at your expense.